Shipping policy

Postage and insurance:

Once an order has been shipped the tracking number will be sent to you via email or to your Aus post app. Please watch this closely and allow for additional postage times as we live in rural WA. If you have not received your order within 14 days, we suggest lodging an inquiry with Aus post.

Orders do not include insurance, if you would like your order with extra cover, please send us a message on Facebook.

Cheeky Darlings are not liable for any lost parcels; this is the responsibility of the courier (Australia post) and the customer is required to claim for lost or stolen goods directly with them. This is why we have to abide by your address at checkout or PayPal.

Under the Australian Consumer Protection Act, once we have have shipped a parcel, it is the responsibility of the courier to deliver it safely. If any orders are lost during transit, it is the liability of the courier company to reimburse the customer. If you have purchased insurance, we can put a claim it on your behalf. Please send us a message; we are always available to help if we can.

 Note - shipping times may be delayed throughout the month of December.

International customers:

We are insured to sell and ship worldwide; this EXCLUDES the USA and Canada. International shipping is a flat rate charge of $20.00 AUD.